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Ingeniería Industrial aplicada al Servicio

Ingeniería Industrial aplicada al Servicio

Andrea Aguirre Flores

65,61 €
IVA incluido
Disponible
Editorial:
KS OmniScriptum Publishing
Año de edición:
2025
Materia
Organización y gestión educativa
ISBN:
9786209398308
65,61 €
IVA incluido
Disponible
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Sobre IBD

Este libro es su guía práctica para transformar la caótica operación de servicios en una máquina bien aceitada. Deje de luchar contra las filas interminables, los errores de facturación y la frustración del cliente.Descubrirá cómo la Ingeniería Industrial (II) se convierte en su mayor aliado: Use el Service Blueprinting para diseñar experiencias a prueba de fallos. Implemente Lean Six Sigma (LSS) para eliminar el desperdicio que nadie ve. Domine la Teoría de Colas para gestionar la espera de manera inteligente. Además, explore el futuro con capítulos dedicados a la Automatización (RPA) y la Inteligencia Artificial (IA), aprendiendo a usarlas para una optimización predictiva y una personalización masiva del servicio.Una lectura esencial para líderes y futuros ingenieros que buscan no solo eficiencia, sino una verdadera excelencia que se sienta y se valore en cada interacción con el cliente.

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